United Airlines Bans AI Agents From Booking Flights
United Airlines doesn’t want your AI assistant booking your next flight. The Chicago-based carrier said Wednesday, November 11, that it will block unauthorized third-party AI agents from buying, changing, or managing its tickets. It also rewrote its Contract of Carriage to give itself the right to cancel any reservation an AI agent touches, without notice. United is the first major US airline to draw this line in public. The ban covers its website and app, and it reaches through travel agencies and aggregators too. An agent can still look up United flights and show you the price. It just can’t close the deal. ...